Service Implementation for Hardware, Software and ANS Network products includes planning, installation, configuration, testing and documentation of the product , performed in the respective services.
We provide expert-level skills, methods and techniques of project management in order to improve the quality of service implementation. Our engineers are trained and certified by our partners such as HP, IBM, CISCO, Microsoft and Oracle and hold the highest level of certification required to implement the complex IT infrastructure for Enterprise and SP clients. The knowledge of our engineers, together with the project management methods, guarantee the fulfillment of the implementation of services on time and within the budget.
We offer cost-fixed and fixed-order for installation services for key products and convenient order based on customer needs for complex installations and integration projects.
Support & Maintenance
Albania Network Solution has an effective combination of people, processes and equipment to ensure that your IT infrastructure is always up and running. We take full responsibility for ensuring the availability and performance of your IT infrastructure by offering a wide range of different Service Level Agreements which can be performed by the Enterprise Services Department.
We have at our disposal a complete infrastructure for the support of those who are facing problems and defects in the products they have bought from us. The Enterprise Service Department includes a dedicated administrative team that assists with registration and certifies your warranty. The process is followed by our team of engineers who are certified for each product categories sold with warranty. They provide effective diagnosis and problem solving. As such, the Enterprise Service Department enables the clarification of all processes and provides technical and administrative support working as an interface between customers and IT manufacturers.